First Lines Factory's refund and exchange policies and payment terms 

Given our keen interest in customer satisfaction and our commitment to providing distinguished services, we at the First Lines Factory for Industry are pleased to present to you our policies regarding refunds, exchanges, and payment terms.

For inquiries or assistance regarding delivery, installation, or maintenance, please contact Customer Service at 0599767262 from Saturday to Thursday, from 9 am to 6 pm

Note to customers: Advance payment does not guarantee reservation of products except after signing the design and list of choices, and paying 50% of the value of the first payment.

If a refund or exchange is requested before delivery and after the start of manufacturing, 30% of the total value of the invoice will be deducted as costs for manufacturing and materials.

The refund transfer process takes 10 business days after receiving the customer's bank account number, with the account name matching the name of the invoice holder. An amount of 500 riyals will be deducted as the cost of the design and raising the sizes if the client decides to modify the design after knowing the final price and then decides to cancel.

First Lines Factory for Industry does not bear any responsibility for damages or shortages in products resulting from the customer’s delay in receiving them after the specified period for delivery, which exceeds one month. After one month, SAR 15 will be charged daily as a warehouse storage fee.

All products include a one-time free delivery and installation service within the city of Riyadh. Delivery fees outside the city of Riyadh are determined in agreement with the factory according to the approved prices. If the customer requests disassembly, transportation, and reassembly of the products after receipt, he will bear 30% of the total invoice value, and these fees do not include any required repairs or additions.

Payment: The buyer must pay the full amount of the invoice at least three days before the installation date, and in the event of late payment, First Lines Industry Factory has the right to postpone the installation date according to the team’s schedule. The customer has the right to cancel the purchase and receive a full refund or choose an alternative if the selected raw materials are not available from the source without the right to claim material or other compensation.

Implementation instructions and conditions:

Any modifications to the installation appointment must be communicated to us at least 72 hours in advance, and a new appointment will be scheduled according to the team's schedule. First Lines of Industry Factory does not bear any responsibility for differences in wall sizes or bends after measuring, or for related construction work.